Support

August 24, 2022

I seem to not be able to log my period as one cycle when it overlaps between two months? As soon as the new month starts, it changes it to a new cycle and deletes the entry prior.

That is true and an oversight on our part to handle mid-cycle bleeding. Thanks for bringing this scenario to our attention. We are working on a feature to address this.

July 30, 2022

When I add the widget for reminders to my Home Screen, it does not show any information, it it just a dark grey box.

That's very curious! Sorry about that. Unfortunately, we don't see that behavior on our test devices. To troubleshoot this, it is helpful to know 3 things:

• What version of the app are you using? For example, the latest version of the app is v4.23. You can find the version number at the bottom on the Setting screen in the app.
• What iOS version are you using on your iPhone or iPad? You can find this on your device's Settings app under General, and then tapping About and looking what is listed as the Software Version. For example, I'm running 15.5.
• What device are you using? For example, is it an iPhone11 or an iPad Air?

Please pass along this information using the support form or emailing us directly at joanie@period-app.com.

July 27, 2022

Not a feedback, but a question. Is there a way to delete an entry? Or probably more so a symptom entry. I was testing out inputting discharge on a day, but I actually don’t need it and now don’t want it shown up as a record in the calendar. Thanks!

You can delete an entry. Sorry that the feature is not obvious.

From the calendar, tap on the entry to go to the entry screen, where you can see all the entries for that day and add new entries. If you swipe left on the entry that you want to delete, you will see a delete button. Tap on the delete button to delete the entry.

July 11, 2022

When I try to use the “Period expected in…” widget, it does not display a number but only a dash. Is this a glitch or is there info I am supposed to log?

The dash appears in the widget when the app can’t calculate an expected period. We only calculate expected periods if your average period length is at least 3 days long, your cycles are somewhat regular, and your average cycle length is between 20 and 40 days. If this is the case, then we’re also not showing expected periods in your calendar. Do you see expected periods in the calendar? If so, then there’s something awry.

July 6, 2022

Hi! I tried clearing out the old data from my app but it doesn’t seem to have worked - how do I erase everything before April 2022 so my stats are accurate? I wasn’t consistently using the app prior, and it imported old data.

Thanks for reaching out. Unfortunately, there is no great way to do this. The safest way to do this is to manually delete each data entry, but that’s time-consuming. You could also do this: export all of your data and then remove the old data from the file. Then delete the app (which will delete all data), reinstall the app, and import the updated data file. Be sure to review the exported data file before deleting the app just in case anything is missing.

May 17, 2022

please make your charts for weight more user friendly. id like to see a visible trend of my weight and to click on each bar for the day to see my weight.

Thanks for the suggestion!

May 10, 2022

It won’t let me end a period cycle. I ended my period in April and there is no way to long and ended period so my cycle is 23 days.

Cycles end when a new cycle begins, which is indicated by a period. If you log a period (i.e. bleeding), then your cycle should end and a new one will start. Did you want to start a cycle without a period? If so, the app doesn’t do that today but maybe it should. We'll look into building that feature.

May 4, 2022

Hello! I purchased the subscription for $8.99/yr with a free trial and the app will not let me access the premium features. Overall great app, but please let me access the premium features.

Hmmm. This could be caused by a couple of things. 1) Be sure to be signed in with your Apple ID. To see if you are, go to the Settings tab and scroll down. You'll either see a "Sign in with Apple" button, which you can use to sign in, or you'll see a "Stop Using Apple ID," which means that you're already signed in. 2) Make sure you're sign into your iPhone or iPad using the Apple ID that you used when you subscribed. Because we do not keep any personally identifiable information, we rely on Apple ID to recognize that you have a subscription. Feel free to reach out directly to joanie@period-app.com for additional support, questions, or comments.

February 1, 2022

I seem to be having an issue where when I log the flow of my cycle and exit the app. I'll open the app the next day and what I logged the day before isn't there and I have to log it again.

That is not good. I suspect that you're using Apple Health, and somehow it's overriding your entries. If you have other period apps also connected to Apple Health, they might also be overriding entries. If you are using Apple Health, I would try disconnecting other period apps and possibly disconnecting from Apple Health altogether. Read more about connecting and disconnecting from Apple Health. Also feel free to reach out directly to joanie@period-app.com for additional support, questions, or comments.

January 27, 2022

After I downloaded for the last update I can't open the app. I click on it, the home screen with the dot in the centre appears and then it's immediately crashes.

Oh, no. Unfortunately you are not alone. The team is troubleshooting this and will get a fix out asap. THANK YOU for your patience! Also feel free to reach out directly to joanie@period-app.com for additional support, questions, or comments.

January 22, 2022

Would love the ability to exclude short or long periods from the charts section.

Oh, yeah! That's great idea. We'll start working on that.

January 17, 2022

It would be helpful for the app to remember my settings when I customize the additional entries. Every new day I go to add an entry, it's the same default options.

Oh, no! That's a bug! Hidden entry types should stay hidden. We didn't see this behavior in our test devices, but now that we know about it, we will find the bug and fix it. Thanks for the heads up. Also feel free to reach out directly to joanie@period-app.com for additional support, questions, or comments related to this.

November 2, 2021

It would be nice if you could set multiple upcoming period reminders (like one for two days before so I can prep supplies, and one for the day of so I know I probably should put say a pad on at least, etc.)

It would also be nice to have a "your period seems like it might be late" reminder for 8 days after the predicted start date.

Thank you all for what you do

Great ideas! We are in the process of expanding the types of reminders that you can set, and we'll add the late reminder to our list of upcoming features. Stay tuned...

September 27, 2021

There's a glitch that's not letting me subscribe. It just goes into a neverending spinning wheel.

Apologies! Thank you for reporting this. Unfortunately, we were not able to reproduce the problem. If it continues, please let us know which iOS Software Version you're using (e.g. 14.7.1). You can find this on your phone under Settings > General > About. Also tell us which version of the app you're on. (You can see the version number at the bottom of the Settings page. It should look something like "Version 4.02.") So sorry! We'll get this resolved for you! Also feel free to reach out directly to joanie@period-app.com for additional support, questions, or comments.

September 27, 2021

If you could please make it possible to set more than one reminder for predicting periods that would be great. I want to set reminders for a few days in advance but I'm pretty forgetful so it would be good if I could also set a reminder for the day before and the day of as well so that I can make sure I remember. Thanks.

Great idea! We're in the process of revamping reminders, and this would be the perfect thing to turn to next. Expect to see this feature in mid-October.

September 1, 2021

It would be useful if you could add more than one pill reminder per day, especially for people on HRT who may have to take a pill more times per day or take a pill and use a gel/patch

That makes a ton of sense. We'll make it possible to create more reminders. Expect to see that in the app in early October.